Last month I emailed our supplier because we plan to offer an upgrade to our system. Three weeks had passed but I never heard from him again so I emailed him again and I suggested to him what we want to happened to our existing project that we want to forward an offer for upgrading the system but no response. Today I did not expect to receive an email from him but at less he remembered to email me again after a month of waiting. He said that he is in vacation for two weeks that is why he was not able to email me!
I do not know but common sense always dictates me to always care for the customers no matter what. Vacation is a limp excuse. If I were in his shoes I would still log-in to my computer and know who emailed me and maybe I would still do a quotation because I do not want to lose my returning customers. Customer care is indeed very important in every business. Remember there are lots of competitions in business.